Why Some Messages Get Instant Action — And Others Just Sit There

Early in my career, I was working with a senior manager on an organisational initiative that required budget approval from a leader at our head office. The amount wasn’t large, but we needed the approval quickly. I drafted the email and sent it to my manager for review. He looked at it, smiled, and instead of hitting Send, asked me to pull up a chair beside him. Then he rewrote the email. Here’s roughly what happened. My subject line read something like “Request Budget Approval” — accurate, but it could have been any of a dozen emails sitting in his … Continue reading Why Some Messages Get Instant Action — And Others Just Sit There

What the dot-com era gets right — and dangerously wrong — about where AI is taking us

In 1999, Pets.com exemplified the pitfalls of hype overshadowing infrastructure, resulting in rapid failure. Today, AI is creating a deeper disruption than the internet did, affecting the very essence of knowledge work. Leaders must address the evolving relationship between technology and human identity, preparing for ongoing transformation rather than temporary solutions. Continue reading What the dot-com era gets right — and dangerously wrong — about where AI is taking us

You Can’t Wait for Serendipity. You Have to Engineer It.

The content emphasizes that serendipity is not merely luck. It is something one can cultivate by expanding their “luck surface area” by showing up in rooms you don’t fully belong to, by sharing half-ideas before they are polished and other means covered in the article. Continue reading You Can’t Wait for Serendipity. You Have to Engineer It.

Designing Workplaces for Human Variability

A Leadership Reflection for Women’s Day A friend recently told me about visiting a government office in Pune. When she needed to use the restroom, staff directed her down a corridor, past stacks of broken chairs and old filing cabinets, to a bathroom tucked away in a forgotten corner of the building. “I don’t know why anyone would even want to go there,” she said. The women working in that office had no choice. Most corporate workplaces are better than this. But not by as much as we’d like to think. The bathroom wasn’t hidden by accident—it was designed (or … Continue reading Designing Workplaces for Human Variability

Rewarding A While Hoping for B: Why Smart Organizations Make Predictably Poor Decisions

Have you ever promoted a “star” performer who consistently hit the numbers—only to discover, a year later, that the culture had weakened and the strategy had drifted. Or, for that matter watched a sales team smash quarterly targets on legacy products while your supposedly strategic new offering struggled for oxygen? I spent a year maxing out the metric my organization said mattered. At review time, a completely different metric got rewarded. It took me a while to realize this wasn’t bad luck or a biased manager — it was a design flaw baked into how most organizations operate. Most of … Continue reading Rewarding A While Hoping for B: Why Smart Organizations Make Predictably Poor Decisions

Sunflower Bias in Leadership: Why Following Blindly Can Cost Your Organization

The article discusses “sunflower bias,” where team members conform to a leader’s opinion, stifling genuine debate and diverse views. This bias leads to poor decision-making, reduced innovation, and employee disengagement. To combat it, leaders should foster psychological safety by encouraging dissent, using anonymous feedback, and modeling openness to challenges, ultimately seeking true engagement over mere agreement. Continue reading Sunflower Bias in Leadership: Why Following Blindly Can Cost Your Organization